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Refund Using Merchant Dashboard

The refund process through the Merchant Dashboard follows these steps:

  1. Login to the Merchant Dashboard.

    Merchant Dashboard 01

  2. Click Transaction History from the left menu to view all transactions associated with the merchant ID.

    Merchant Dashboard 02

  3. Choose the specific transaction for refund initiation by clicking Refund, prompting an initiation dialog.

    Merchant Dashboard 03

  4. Enter refund amount and comment, then confirm the refund. Upon confirmation, a success message will appear.

    Merchant Dashboard 04